At this year’s CPAC, speaker Matt Schlapp asked the wrong question with the wrong tone. Guess how that went. Today I’ll show you why your TONE matters and why you should never blame your audience for their reaction.

The world lost a huge inspiration and an inspiring speaker recently. Rest In Power, Rev. Jesse Jackson. Hear my thoughts on his 1984 speech at the Democratic National Convention. (Parts 2 and beyond are on YouTube.)